Expertise in OFFERING ADVANCED SOLUTIONS
PC Service, a Montreal subsidiary, has been operating in the information technology sector for over 35 years, with expertise in offering advanced solutions in the Call Center and Service Desk areas.
Working with the most modern technology on the market and without sacrificing human capital, which is essential for any service provider, we add value to our delivery, with our own customized solutions according to the needs of each client.
By integrating technologies, it is possible to automate the first call by means of IVR, Service Robots / Chatbots and Artificial Intelligence, and thus reduce the human call center. In addition, it is possible to analyze the stored data and transform it into useful information through management reports and dashboards.
Our offer includes all the service levels needed to promote quality in a company's infrastructure. To do this, we have the main ITSM (Information Technology Service Manager) tools on the market, from implementation to team management, increasing productivity, reducing operating costs, optimizing time and respecting legislation.