In our last blog post, we covered the concept of BPMS and what its main characteristics are within a company. Now it's time to delve even deeper into this topic that can help your company interconnect sectors, streamlining processes and increasing productivity.
Our expert on the subject, Diovani Luiz Merlo, warns us that the solution is much more than connecting and automating the company's sectors. By implementing a BPMS, companies automate and connect their support processes so that primary processes are improved from the customer's point of view, i.e. with a focus on the customer rather than the customer. With the renewal of the digital world and Industry 4.0, it is essential that companies adopt this approach in order to grow in the job market and even in negotiations with future partners.
However, it's important to note that there are companies that insist on going the other way, which greatly delays the organization's success. In the first instance, Diovani comments that the evolution of maturity is only achieved if the approach starts with a change of mindset associated with BPM (Business Process Management), because before thinking about automation with BPMS, it is necessary to understand the problems of the company's processes through an analysis and, subsequently, an identification of the gaps and the options for improvement (ASIS), to then prioritize and start planning them correctly (TOBE) and, finally, move on to implementation.
With BPM, companies are able to evolve and mature their processes, improving them in four dimensions which, according to Diovani, are essential: cost, time, capacity and, above all, quality. And for this, there are a few features to follow.
Enabling companies to measure and monitor their primary and support processes, allowing them to take proactive and no longer reactive actions, is one of them. Based on the information that all business processes generate, we can keep track of processes that are active, overdue or at risk of expiring, for example. Another piece of information would be the execution time of all the tasks in the process, allowing us to identify bottlenecks and idle work, as well as the cost for the entire operation.
Automatically prioritizing and expanding the need for work within business processes is of the utmost importance for the company's decisions, such as working on tasks that are nearing their service level agreement (SLA) or distributing the workload according to the qualifications and expertise of the company's professionals. Also to be taken into account is the elimination of the so-called "spreadsheets" that business areas are forced to create in order to control their business processes, which is not accepted by transactional systems.
In addition, there is also the elimination of inefficiencies in communications during the execution of processes, increasing the effectiveness of your support actions by guiding and executing them as planned and, as a consequence, optimizing costs. Another fact that our expert did not fail to address was the issue of orchestrating and optimizing the use of the organization's legacy transactional systems, avoiding errors and reducing licensing costs.
Are you going to say that after a lesson like this, you still have doubts that BPMS is one of the best solutions for your company?
MONTREAL, the present future.
Contribution Diovani Luiz Merlo - Information Technology Consultant
